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We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

Roles and Responsibilities

• Perform structural engineering and design for complex nuclear and industrial facilities.
• Develop and evaluate structural systems with a focus on seismic qualification, seismic isolation, and dynamic analysis.
• Perform structural calculations and analyses involving strength of materials, structural mechanics, seismic loads, impact loads, and other design conditions.
• Apply applicable ASME Section III, ACI, ASCE, AISC, IBC, and related industry standards and codes.
• Support modular design and development of Structures, Systems, and Components (SSCs).
• Develop and review engineering models, calculations, specifications, and design drawings.
• Collaborate with structural designers, manufacturers, and other engineering disciplines to develop practical design solutions.
• Support geotechnical and geophysical engineering evaluations related to structural design and seismic performance.
• Review designs for compliance with applicable nuclear industry standards and regulatory requirements.
• Support interactions with the Nuclear Regulatory Commission (NRC) and other regulatory authorities as required.
• Perform technical reviews and provide engineering recommendations with limited supervision.
• Clearly communicate technical findings, design decisions, risks, and recommendations to project teams and stakeholders.

Required Qualifications

• Bachelor's degree in Civil Engineering, Structural Engineering, or a related engineering field.
• 7+ years of relevant structural engineering experience, including recent nuclear design project experience.
• Strong experience with structural design, seismic analysis, and structural mechanics.
• Experience with nuclear industry design or design-construction projects is highly desirable.
• In-depth knowledge of strength of materials and structural engineering principles.
• Experience performing seismic and impact-based dynamic analyses.
• Experience with modular design and development of SSCs.
• Familiarity with ASME Section III, ACI, ASCE, AISC, IBC, and related design standards.
• Experience developing or reviewing engineering models and drawings.
• Proficiency with relevant design software such as SolidWorks, AutoCAD, Tekla, and Revit.
• Ability to perform complex technical work with limited supervision.
• Strong written and verbal communication skills.
• Prior experience working with NRC or other regulatory authorities is preferred.
• PE license preferred.
• Master's degree in Engineering preferred.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

Roles and Responsibilities

• Perform structural engineering and design for complex nuclear and industrial facilities.
• Develop and evaluate structural systems with a focus on seismic qualification, seismic isolation, and dynamic analysis.
• Perform structural calculations and analyses involving strength of materials, structural mechanics, seismic loads, impact loads, and other design conditions.
• Apply applicable ASME Section III, ACI, ASCE, AISC, IBC, and related industry standards and codes.
• Support modular design and development of Structures, Systems, and Components (SSCs).
• Develop and review engineering models, calculations, specifications, and design drawings.
• Collaborate with structural designers, manufacturers, and other engineering disciplines to develop practical design solutions.
• Support geotechnical and geophysical engineering evaluations related to structural design and seismic performance.
• Review designs for compliance with applicable nuclear industry standards and regulatory requirements.
• Support interactions with the Nuclear Regulatory Commission (NRC) and other regulatory authorities as required.
• Perform technical reviews and provide engineering recommendations with limited supervision.
• Clearly communicate technical findings, design decisions, risks, and recommendations to project teams and stakeholders.

Required Qualifications

• Bachelor's degree in Civil Engineering, Structural Engineering, or a related engineering field.
• 7+ years of relevant structural engineering experience, including recent nuclear design project experience.
• Strong experience with structural design, seismic analysis, and structural mechanics.
• Experience with nuclear industry design or design-construction projects is highly desirable.
• In-depth knowledge of strength of materials and structural engineering principles.
• Experience performing seismic and impact-based dynamic analyses.
• Experience with modular design and development of SSCs.
• Familiarity with ASME Section III, ACI, ASCE, AISC, IBC, and related design standards.
• Experience developing or reviewing engineering models and drawings.
• Proficiency with relevant design software such as SolidWorks, AutoCAD, Tekla, and Revit.
• Ability to perform complex technical work with limited supervision.
• Strong written and verbal communication skills.
• Prior experience working with NRC or other regulatory authorities is preferred.
• PE license preferred.
• Master's degree in Engineering preferred.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

Job Summary

We are seeking a highly experienced Senior CCIE Network Engineer to design, implement, manage, and troubleshoot large-scale Cisco enterprise network environments. The ideal candidate must hold a CCIE certification and have strong hands-on experience with Cisco SDA, Catalyst Center, Cisco ISE, Nexus data center technologies, enterprise wireless, firewalls, and advanced routing and switching.

This is an onsite position, with the potential for a hybrid work arrangement in the future. Strong communication, problem-solving, and troubleshooting skills are essential.

Roles and Responsibilities

• Design, implement, configure, and support large-scale Cisco enterprise networks.

• Manage and troubleshoot Cisco Software-Defined Access (SDA) environments, including fabric provisioning, segmentation, policy management, and endpoint connectivity.

• Administer Cisco Catalyst Center (DNA Center) for device provisioning, network assurance, automation, SDA management, and troubleshooting.

• Configure and support Cisco Identity Services Engine (ISE), including 802.1X, TACACS+, MAB, profiling, guest access, and policy-based access control.

• Manage advanced enterprise routing and switching environments using BGP, OSPF, EIGRP, HSRP, STP, and Multicast.

• Troubleshoot complex Layer 2 and Layer 3 network issues across large Cisco Catalyst environments.

• Support Cisco Nexus data center technologies, including VXLAN/EVPN, NDFC, and data center routing and switching.

• Manage enterprise wireless environments using Cisco Catalyst 9800 Wireless Controllers and Cisco 9130/916x Access Points.

• Troubleshoot wireless performance, RF optimization, client roaming, and high-density wireless environments.

• Support Cisco Secure Firewall, access control policies, network segmentation, and security incidents.

• Support hybrid cloud connectivity, including Azure ExpressRoute and WAN connectivity.

• Collaborate with network, security, infrastructure, and application teams to resolve complex technical issues.

• Provide technical guidance and maintain strong communication with technical and business stakeholders.

Required Qualifications

• Active CCIE certification is required.

• Extensive experience supporting large-scale Cisco enterprise network environments.

• Strong hands-on experience with Cisco SDA and Catalyst Center.

• Experience with Cisco ISE and enterprise network access control.

• Strong enterprise routing and switching experience.

• Experience with Cisco Nexus, VXLAN/EVPN, and NDFC.

• Experience with Cisco Catalyst 9800 Wireless Controllers and enterprise wireless technologies.

• Firewall and network security experience.

• Experience with Azure ExpressRoute and hybrid networking.

• Excellent network troubleshooting and problem-solving skills.

• Strong written and verbal communication skills.

• Ability to work onsite and commute to the work location.

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.