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Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

Job Summary

We are seeking a Senior Conversational AI Designer with strong experience designing complex chat and voice conversational experiences and innovative AI-powered solutions. The ideal candidate will combine conversational design expertise with a solid understanding of LLMs, bot platforms, prompt engineering, conversation logic, and user experience strategy.

This role will collaborate closely with product, engineering, and business stakeholders to translate user and business insights into effective, scalable conversational experiences while maintaining consistent voice, tone, and brand standards.

Primary Responsibilities

• Design complex and engaging chat and voice conversational experiences across digital platforms.
• Develop innovative conversational AI solutions using LLMs and modern conversational technologies.
• Create conversation flows, dialogue, logic, prompts, and interaction patterns aligned with product and business strategies.
• Apply prompt engineering best practices to improve conversational quality and user experiences.
• Ensure conversational experiences consistently follow established voice, tone, and brand guidelines.
• Partner with engineering, product, and business stakeholders to translate insights and requirements into conversational solutions.
• Identify and solve complex design challenges while demonstrating strong ownership and decision-making.
• Evaluate and refine conversational experiences based on user needs, business goals, and performance insights.
• Contribute to the development of innovative conversational AI design standards and best practices.
• Present design concepts, workflows, and solutions to cross-functional stakeholders.

Required Qualifications

• 4+ years of hands-on experience designing complex chat and voice conversational experiences.
• 1+ year of hands-on experience designing innovative conversational AI solutions.
• Strong understanding of LLMs, conversational AI, bot platforms, and prompt engineering.
• Proven ability to craft conversations and logic aligned with strategy, user needs, and voice, tone, and brand standards.
• Demonstrated experience collaborating with engineering, product, and business stakeholders.
• Strong problem-solving, ownership, and decision-making skills.
• Ability to translate complex requirements and insights into clear, intuitive conversational experiences.
• Digital portfolio or work samples demonstrating relevant conversational AI, chat, or voice design projects.

Job Summary

We are seeking a Senior Conversational AI Designer with strong experience designing complex chat and voice conversational experiences and innovative AI-powered solutions. The ideal candidate will combine conversational design expertise with a solid understanding of LLMs, bot platforms, prompt engineering, conversation logic, and user experience strategy.

This role will collaborate closely with product, engineering, and business stakeholders to translate user and business insights into effective, scalable conversational experiences while maintaining consistent voice, tone, and brand standards.

Primary Responsibilities

• Design complex and engaging chat and voice conversational experiences across digital platforms.
• Develop innovative conversational AI solutions using LLMs and modern conversational technologies.
• Create conversation flows, dialogue, logic, prompts, and interaction patterns aligned with product and business strategies.
• Apply prompt engineering best practices to improve conversational quality and user experiences.
• Ensure conversational experiences consistently follow established voice, tone, and brand guidelines.
• Partner with engineering, product, and business stakeholders to translate insights and requirements into conversational solutions.
• Identify and solve complex design challenges while demonstrating strong ownership and decision-making.
• Evaluate and refine conversational experiences based on user needs, business goals, and performance insights.
• Contribute to the development of innovative conversational AI design standards and best practices.
• Present design concepts, workflows, and solutions to cross-functional stakeholders.

Required Qualifications

• 4+ years of hands-on experience designing complex chat and voice conversational experiences.
• 1+ year of hands-on experience designing innovative conversational AI solutions.
• Strong understanding of LLMs, conversational AI, bot platforms, and prompt engineering.
• Proven ability to craft conversations and logic aligned with strategy, user needs, and voice, tone, and brand standards.
• Demonstrated experience collaborating with engineering, product, and business stakeholders.
• Strong problem-solving, ownership, and decision-making skills.
• Ability to translate complex requirements and insights into clear, intuitive conversational experiences.
• Digital portfolio or work samples demonstrating relevant conversational AI, chat, or voice design projects.

Job Summary

We are seeking a Senior Conversational AI Designer with strong experience designing complex chat and voice conversational experiences and innovative AI-powered solutions. The ideal candidate will combine conversational design expertise with a solid understanding of LLMs, bot platforms, prompt engineering, conversation logic, and user experience strategy.

This role will collaborate closely with product, engineering, and business stakeholders to translate user and business insights into effective, scalable conversational experiences while maintaining consistent voice, tone, and brand standards.

Primary Responsibilities

• Design complex and engaging chat and voice conversational experiences across digital platforms.
• Develop innovative conversational AI solutions using LLMs and modern conversational technologies.
• Create conversation flows, dialogue, logic, prompts, and interaction patterns aligned with product and business strategies.
• Apply prompt engineering best practices to improve conversational quality and user experiences.
• Ensure conversational experiences consistently follow established voice, tone, and brand guidelines.
• Partner with engineering, product, and business stakeholders to translate insights and requirements into conversational solutions.
• Identify and solve complex design challenges while demonstrating strong ownership and decision-making.
• Evaluate and refine conversational experiences based on user needs, business goals, and performance insights.
• Contribute to the development of innovative conversational AI design standards and best practices.
• Present design concepts, workflows, and solutions to cross-functional stakeholders.

Required Qualifications

• 4+ years of hands-on experience designing complex chat and voice conversational experiences.
• 1+ year of hands-on experience designing innovative conversational AI solutions.
• Strong understanding of LLMs, conversational AI, bot platforms, and prompt engineering.
• Proven ability to craft conversations and logic aligned with strategy, user needs, and voice, tone, and brand standards.
• Demonstrated experience collaborating with engineering, product, and business stakeholders.
• Strong problem-solving, ownership, and decision-making skills.
• Ability to translate complex requirements and insights into clear, intuitive conversational experiences.
• Digital portfolio or work samples demonstrating relevant conversational AI, chat, or voice design projects.

Job Summary

We are seeking a Senior Conversational AI Designer with strong experience designing complex chat and voice conversational experiences and innovative AI-powered solutions. The ideal candidate will combine conversational design expertise with a solid understanding of LLMs, bot platforms, prompt engineering, conversation logic, and user experience strategy.

This role will collaborate closely with product, engineering, and business stakeholders to translate user and business insights into effective, scalable conversational experiences while maintaining consistent voice, tone, and brand standards.

Primary Responsibilities

• Design complex and engaging chat and voice conversational experiences across digital platforms.
• Develop innovative conversational AI solutions using LLMs and modern conversational technologies.
• Create conversation flows, dialogue, logic, prompts, and interaction patterns aligned with product and business strategies.
• Apply prompt engineering best practices to improve conversational quality and user experiences.
• Ensure conversational experiences consistently follow established voice, tone, and brand guidelines.
• Partner with engineering, product, and business stakeholders to translate insights and requirements into conversational solutions.
• Identify and solve complex design challenges while demonstrating strong ownership and decision-making.
• Evaluate and refine conversational experiences based on user needs, business goals, and performance insights.
• Contribute to the development of innovative conversational AI design standards and best practices.
• Present design concepts, workflows, and solutions to cross-functional stakeholders.

Required Qualifications

• 4+ years of hands-on experience designing complex chat and voice conversational experiences.
• 1+ year of hands-on experience designing innovative conversational AI solutions.
• Strong understanding of LLMs, conversational AI, bot platforms, and prompt engineering.
• Proven ability to craft conversations and logic aligned with strategy, user needs, and voice, tone, and brand standards.
• Demonstrated experience collaborating with engineering, product, and business stakeholders.
• Strong problem-solving, ownership, and decision-making skills.
• Ability to translate complex requirements and insights into clear, intuitive conversational experiences.
• Digital portfolio or work samples demonstrating relevant conversational AI, chat, or voice design projects.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

We are seeking a hands-on Snowflake Architect / Lead with strong expertise in Snowflake, Snowflake Cortex AI, Generative AI, and LLM-based solutions . The ideal candidate will have 10+ years of technology experience and a strong background in designing enterprise-scale data architectures and AI solutions.

Key Responsibilities

• Design and implement scalable, secure, and high-performance Snowflake architectures .
• Lead data modeling, integration, performance optimization, and Snowflake platform best practices.
• Implement production-grade RBAC and Row-Level Security (RLS) .
• Develop solutions using Snowpark and Python .
• Design and implement AI solutions using Snowflake Cortex AI, Cortex Search, and Cortex Analyst .
• Build and integrate LLM and Generative AI applications with enterprise data.
• Design RAG pipelines using embeddings, semantic search, and vector databases.
• Develop AI agents and multi-agent architectures using LangChain, LangGraph, Semantic Kernel, or similar frameworks.
• Design multi-tool orchestration and agent workflows for enterprise AI use cases.
• Provide technical leadership for AI/data architecture, solution design, and implementation.
• Collaborate with engineering, data, AI/ML, and business stakeholders to deliver production-ready solutions.

Required Skills

• 10+ years of overall technology experience.
• Strong experience as a Snowflake Architect, Lead, or Senior Snowflake Engineer .
• Expert knowledge of Snowflake architecture and engineering .
• Hands-on Snowflake Cortex AI experience.
• Strong AI / GenAI / LLM experience.
• Production experience with RBAC and RLS .
• Strong Snowpark and Python skills.
• Experience with Cortex Search and/or Cortex Analyst .
• Hands-on experience with RAG, embeddings, vector databases, and semantic search .
• Experience with LangChain, LangGraph, Semantic Kernel , or similar frameworks.
• Strong understanding of agentic AI and multi-agent architecture .
• Experience designing enterprise AI solutions and architectures .

We are looking for a Technology Lead – Telecom OSS/BSS to provide L1.5/L2 production support for the SYAD ecosystem. The role focuses on telecom provisioning, circuit inventory, order management, workforce management, incident resolution, access administration, and order fallout analysis.

The ideal candidate must have strong hands-on experience with TIRKS, WFA-C, TIRKS ERR, SOAC, and FACS , along with knowledge of telecom OSS/BSS environments and wireline provisioning.

Key Responsibilities

• Provide L1.5/L2 support for telecom OSS/BSS applications and resolve production incidents.
• Troubleshoot TIRKS, TIRKS-JX, WFA-C, WFASM, WFACIA, SOAC, FACS, OTTO, WebSOP, and WCM issues.
• Perform TIRKS administration , including user access, RACF, password resets, account activation, and authorization support.
• Troubleshoot TIRKS errors and TIRKS-JX connectivity issues.
• Validate circuit inventory, facility assignments, CLLI, TPLOC, CCNA, TTM, and TTS data.
• Analyze telecom order fallout, provisioning failures, and stuck orders .
• Troubleshoot WFA-C workflow and WFACIA integration issues.
• Monitor support queues, ServiceNow tickets, alerts, and SLA adherence.
• Perform root-cause analysis and coordinate with vendor SMEs for complex issues.
• Prepare operational reports, fallout metrics, and daily dashboards.
• Maintain SOPs, troubleshooting guides, and knowledge repositories.
• Conduct knowledge-transfer sessions and support team onboarding.

Required Skills

• 5+ years of Telecom OSS/BSS support experience.
• Strong hands-on experience with TIRKS Admin, WFA-C Admin, TIRKS ERR, SOAC, and FACS .
• Experience with telecom/wireline provisioning workflows.
• Knowledge of TIRKS-JX, WFASM, WFACIA, OTTO, WebSOP, and WCM .
• Experience with Mainframe/RACF and Rocket Terminal Emulator.
• Experience with ServiceNow and production incident management.
• Strong troubleshooting, RCA, and problem-solving skills.
• Ability to independently handle order fallout, circuit validation, access issues, workflow failures, and operational monitoring.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.

Responsibilities

• Design, develop, and maintain reusable Terraform modules and infrastructure deployments.
• Develop and maintain Ansible playbooks for configuration management and infrastructure automation.
• Create and maintain Linux and Windows golden images using HashiCorp Packer.
• Build and maintain CI/CD pipelines using Azure DevOps.
• Implement HashiCorp Vault for secure secrets and certificate management.
• Automate provisioning and configuration across Nutanix AHV and VMware environments.
• Develop automated infrastructure validation, recovery, and disaster recovery workflows.
• Support infrastructure monitoring and observability using Grafana, Prometheus, Loki, and Alertmanager.
• Apply SRE principles to improve system reliability, availability, and operational efficiency.
• Implement secure, version-controlled infrastructure practices and reduce configuration drift.
• Develop and maintain technical documentation, operational runbooks, and knowledge-transfer materials.
• Collaborate with infrastructure, operations, security, database, and application teams.
• Participate in architecture discussions, troubleshooting, root cause analysis, and reliability improvement initiatives.
• Support cybersecurity resilience, business continuity, and disaster recovery efforts.

Required Qualifications

• Strong hands-on experience with Terraform and Infrastructure as Code (IaC).
• Experience developing automation using Ansible.
• Experience with Azure DevOps, Git, CI/CD, and DevOps practices.
• Experience with HashiCorp Packer and automated image management.
• Hands-on experience with HashiCorp Vault and secrets management.
• Strong knowledge of Linux, including Red Hat and Oracle Linux.
• Experience with Windows Server environments.
• Experience with Nutanix AHV and VMware virtualization platforms.
• Proficiency in Python and Shell scripting.
• Experience with monitoring and observability platforms such as Grafana and Prometheus.
• Familiarity with Loki and Alertmanager.
• Understanding of SRE, disaster recovery, infrastructure security, and system reliability.
• Strong troubleshooting, documentation, and root cause analysis skills.

We are seeking an experienced Epic Ambulatory Analyst to support the design, build, configuration, testing, and maintenance of EpicCare Ambulatory and outpatient clinical applications. The role will collaborate with end users and stakeholders to implement workflows, enhancements, upgrades, and application solutions while providing ongoing production support.

Roles and Responsibilities

• Design, build, configure, test, and support EpicCare Ambulatory workflows.
• Collaborate with end users to analyze requirements and implement system enhancements.
• Lead small to medium Epic upgrades and workflow enhancement initiatives.
• Participate in design, validation, unit, system, and integrated testing.
• Translate business requirements into functional specifications and system configurations.
• Perform application monitoring, troubleshooting, and production support.
• Develop and maintain system build, design, and training documentation.
• Support Epic releases, workflow changes, and application incidents, including on-call coverage as required.
• Work with trainers to develop and maintain application-specific training materials.
• Analyze workflows, data, reports, and technical issues to recommend solutions.
• Follow system configuration and change-control standards and collaborate with key stakeholders.

Required Skills

• 3+ years of Epic application experience.
• Active/current Epic Ambulatory certification.
• Completed Epic CEE (Continued Epic Education) requirements.
• Strong experience with Epic Ambulatory application build, configuration, testing, support, and training.
• Knowledge of outpatient clinical workflows.
• Strong troubleshooting, analytical, communication, and stakeholder collaboration skills.